AuraRed Warranty

A 2-year limited warranty backs all Aura Red Light devices that cover defects in materials and workmanship under regular use. This warranty is valid only for the original purchaser and is non-transferable.
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Warranty Start Date: The 2-year warranty period begins on your device's delivery date, as the tracking information confirms.
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What’s Covered?
• Manufacturing defects in materials or workmanship
• Malfunctions under everyday use
• LED failures that impact device performance
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What’s Not Covered?
• Damage from misuse, neglect, or improper operation
• Unauthorized repairs, modifications, or disassembly
• Water damage or exposure to excessive heat
• Accidental drops, physical damage, or cosmetic wear
• Damage caused by improper power supply or voltage surges
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How to File a Warranty Claim
To initiate a warranty claim, email auraredlight@gmail.com with the following details:
✔ Order Number
✔ Full Name
✔ Email Address
✔ Description of the Issue with Your Device
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Our support team will assess the issue and determine if a repair or replacement is necessary. We will provide a replacement unit or perform necessary repairs at no charge if eligible.
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Limitations & Exclusions
• Aura Red Light is not responsible for any incidental or consequential damages.
• Warranty claims must be made within the 2-year coverage period from the device’s delivery date.
• The customer may be responsible for shipping costs when returning defective units.
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For additional information or assistance, contact us at auraredlight@gmail.com

Privacy Policy
At Renz Wellness LLC dba Aura Red Light (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, including SMS/MMS messaging.1. Information We CollectWe may collect the following types of information:Personal Information: Name, phone number, email, and other details you provide when you sign up for our services.Communication Data: Records of your communications with us, including SMS/MMS messages.Service Usage Data: Information about how you use our website, products, and services.2. How We Use Your InformationWe use your information for the following purposes:To provide and improve our services.To send appointment reminders, promotional offers, and important updates.To verify your identity and prevent fraud.To comply with legal and regulatory requirements.3. SMS/MMS MessagingBy providing your mobile number, you consent to receive SMS/MMS messages from us.Message frequency may vary depending on your interaction with our services.Standard message and data rates may apply.You can opt out at any time by replying STOP to any message. For help, reply HELP.4. Sharing of InformationWe do not sell or rent your personal information. We may share information only in the following circumstances:With trusted service providers who assist in delivering our services (e.g., SMS delivery partners).When required by law, regulation, or legal process.To protect the rights, safety, and security of our business, clients, or the public.5. Data SecurityWe implement reasonable security measures to protect your personal information against unauthorized access, use, or disclosure. However, no method of transmission over the internet or SMS is 100% secure.6. Your ChoicesOpt-Out of SMS/MMS: Reply STOP to unsubscribe at any time.Access & Update: Contact us if you need to update or correct your information.7. Children’s PrivacyOur services are not directed toward children under 13, and we do not knowingly collect information from children.8. Changes to This PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.